Estimated Delivery
The estimated delivery date is shown on the product page, just below the price. It represents a realistic range of business days and is repeated in the order confirmation.
If the manufacturer (VELUX) exceptionally extends the lead time, we will send an email update with the new estimate and a brief explanation. You always have the choice: continue with the new date, change the order, or cancel before shipping.
Delivery Costs And Tracking
Delivery costs and options are displayed before order submission — no hidden fees. Delivery Countries: We ship within the EU. Available options and prices are presented in the cart and at checkout.
For your convenience, we offer a flat delivery rate for the entire order, regardless of the number of products. According to EU regulations, the final amount depends on the VAT rate applicable in the delivery country. Typically, this cost is 19 € gross.
After shipment, we will send an email with the courier tracking number (DPD).
Fit Guarantee And Returns Policy
Fit Guarantee by Code means we match the blind according to the window’s data plate. If, despite correct data, the blind doesn’t fit, we provide a free replacement for the correct model.
Right of withdrawal: Consumers may withdraw from the contract within 14 days from the delivery date without giving a reason. Exception: Products made to individual order (marked on the store page with a longer estimated delivery time: 18–19 business days or more) are not subject to withdrawal unless mandatory regulations state otherwise.
Consumers should handle the product only to an extent necessary to establish its nature, characteristics, and functioning. For blinds, the color of fabric and guides can be checked through the transparent window on the packaging — opening the package is not required. Opening the package (tear-off perforated tapes that cannot be restored) and use beyond inspection may result in a proportional reduction of the refund due to decreased value. This may include costs for repackaging, restoring resale condition, or resale as outlet. Return shipping costs are borne by the consumer unless otherwise agreed.
Withdrawal Process & Support
1. Send an email Write to support@blindoshop.com with the subject “Withdrawal” and order number.
2. Pack the goods Please return the product in the original manufacturer packaging with labels, instructions, warranty card, and all accessories. This facilitates safe transport and condition assessment. Lack of original packaging or set elements does not exclude the right of withdrawal but may result in a refund reduction due to decreased product value.
3. Send the package Send it to the return address given in our reply. After verifying the condition, we will promptly refund your money.
Damaged Goods: If the package or product is damaged, take photos of the packaging and contents. Report the problem as soon as possible (preferably the same day). We will guide you through the DPD procedure and replacement.
Contact: Email: support@blindoshop.com | Web: Contact form
EU ODR Platform: For consumers in the EU, there is a platform for out-of-court dispute resolution (ODR) available here: ec.europa.eu/consumers/odr
