Introduction

BlindoShop.com (operated by Arttel) respects your privacy and processes personal data in full compliance with the General Data Protection Regulation (GDPR). This policy explains what information we collect, why we need it, and how we protect it.

What Information We Collect

We collect your identity and delivery details (name, address, email, phone number), purchase records (ordered items, payment and shipping method, instructions), and transaction information such as payment codes and status from the payment processor (we never store card details). We also process technical identifiers like IP addresses and session cookies essential for your cart and secure checkout.

Why We Process Your Data (Legal Grounds)

We process your data for order fulfillment (processing, payment, and delivery – Art. 6(1)(b) GDPR), for compliance with legal obligations (tax, accounting, warranty – Art. 6(1)(c) GDPR), and to provide customer support (inquiries, after‐sales service – Art. 6(1)(b/f) GDPR). We also ensure security of our systems (fraud prevention – Art. 6(1)(f) GDPR). We do not send marketing emails or newsletters.

Data Recipients (Who Gets Access)

Your data may be shared only with trusted partners: payment gateways (transaction processing, no card data stored by us), shipping companies (e.g., DPD), technical providers (hosting, email systems), and professional advisors (accountants or lawyers, only when legally justified).

International Data Transfers

We keep your data within the European Economic Area (EEA) whenever possible. If a service provider transfers data outside the EEA, we ensure GDPR-compliant safeguards, including EU Standard Contractual Clauses.

How Long We Keep Your Data

Order records are stored as legally required (up to 5 years for accounting and 6 years for warranty). User accounts remain active until you request deletion. Email correspondence is generally kept for up to 36 months, and session cookies only for as long as necessary for website functionality.

Your Rights Under GDPR

You have the right to access your data, request its correction or erasure, and seek restriction of processing or objection to it. You can also request portability (data in structured form) and file a complaint with your national data authority (in Poland: UODO).

Cookies Policy

We use only essential cookies — those necessary for shopping cart, login, and checkout. We do not use tracking, analytics, or advertising cookies. You can manage cookies in your browser; however, disabling essential ones may prevent order completion.

Is Providing Data Mandatory?

Providing data is voluntary but necessary to fulfill your order. Without essential details (name, address, payment data), your purchase cannot be processed or delivered.