Terms & Conditions

General Provisions

Seller’s Data and Contact

Definitions

• Consumer
  A natural person purchasing for purposes unrelated directly to their profession or business activity.
• Customer/User
  Any person using the Store; this includes both Consumer and entrepreneur.
• MTO Products
  Products made according to the Customer’s specifications (custom-made), especially matched to window types by code from the window data plate; they are not prefabricated items.

Fit Guarantee by Code

Product Information

• The store offers only original accessories and blinds for VELUX roof windows.
• Compatible products are selected by code from the window data plate; minor color differences on screen are acceptable.

Placing Orders and Contract Conclusion

• Orders can be placed 24/7 through the Store website. The sales contract is concluded when the Customer receives an email confirmation of order acceptance.
• Before placing the order, the Customer may modify data in the cart and form. After placing the order, the Customer should contact us immediately by email for any corrections – we will do our best to accommodate adjustments before shipping or production.
• The contract language is that of the website version used at the time of ordering.
• The Customer is obliged to provide correct data, including delivery address. Incorrect or incomplete address may cause delay or non-delivery.

Prices and Taxes

• Prices shown on the site are gross prices (including VAT, if applicable). A sales document is issued for every order.
• Current prices and any additional fees are shown in the cart and order summary. Price changes do not affect already accepted orders.

Payments

• Available payment methods are described on the page:
  /payments/
• Online payments are handled by a licensed operator; card data is not stored in the Store.
• Payments are processed in a secure environment compliant with current industry standards and legal payment services requirements.

Delivery

• Delivery methods, costs, and times are described on the page:
  /delivery-returns/
• For multi-item orders, delivery time may depend on the longest-prepared product.
• Cut-off time: orders paid by 16:00 are counted from the same business day; after 16:00 from the next business day.
• Carrier: normally DPD. After dispatch, we send the tracking number and link; delivery changes follow DPD rules (if available).
• Delivery cost and VAT in the EU
  Delivery cost is given as gross price. Under EU law, the final amount depends on the VAT rate applicable in the shipment’s delivery country. Typically, this cost is 19 € gross. The Customer is clearly informed about the total order cost including delivery and all taxes at checkout before order submission.
• Delivery address and preferences can be changed until the package is handed over to the carrier.
• We recommend checking the package condition upon receipt; in case of damage, please take photos and contact us immediately to facilitate and speed up the DPD procedure.

Estimated Dates and Delays

• The estimated delivery date is shown on the product page as a realistic range of business days and repeated in the order confirmation.
• In case of occasional production delays, we promptly inform by email with a new estimate, short explanation, and options: continue, change order, or cancel before shipping.

Right of Withdrawal (Consumer)

• The Consumer may withdraw from a distance contract within 14 days of receipt, without reason, except for MTO Products made per Customer specifications, which are not subject to withdrawal unless mandatory laws provide otherwise.
• Custom-made products are marked on product pages with longer estimated delivery times: 18–19 business days or more.
• Returns and withdrawal instructions:
  /delivery-returns/
  or email:
  support@blindoshop.com
• On withdrawal, the Store refunds the cost of the cheapest standard delivery offered. Direct return costs are borne by the Consumer unless agreed otherwise.
• The Consumer should handle the item only as necessary to establish its nature, characteristics, and functioning.
• For blinds, fabric and guide color can be checked through transparent packaging windows, so opening the package is not required.
• The Consumer is liable for value reduction caused by use beyond this extent (e.g., installation), including consequences of opening sealed packaging where tear tapes cannot be restored.
• Original packaging is not required for withdrawal, but its absence or damage and missing set elements (inserts, films, labels) may result in proportional refund reduction due to value decrease (e.g., repackaging, restoring sale condition, or outlet sale).
• Before settling, we will inform about the proposed deduction and its basis (description, photos).
• Refunds are made promptly, no later than 14 days from receipt of withdrawal notice; the Store may withhold refund until receipt of goods or proof of shipment, whichever is earlier.

Withdrawal – Simple Email Procedure (No Form)

1. Send an email to support@blindoshop.com with the subject “Withdrawal” and order number.
2. Include in the email: name and surname, address, name and quantity of returned products, delivery date, and (if applicable) refund account number.
3. Send the goods to the address provided in the reply. After verifying goods condition, we will process the refund in accordance with the law.

Damaged Shipment

• If the package or product is damaged, take photos of the packaging and contents and report the issue as soon as possible (preferably the same day).
• The Store will guide the DPD procedure (including possible damage report) and replacement or repair according to applicable regulations and carrier rules.

Non-Conformity with the Contract (Claims)

• In case of non-conformity of goods with the contract, the Consumer may request repair or replacement, and when impossible or excessively difficult — reduce the price or withdraw from the contract as per law.
• Please direct claims to:
  support@blindoshop.com
  Include: order number, defect description, photos, and window code from data plate.
• We respond to claims without undue delay, not later than deadlines required by applicable law, informing about actions taken.

Warranty

• Products may be covered by the manufacturer’s or Store’s warranty (generally 3 years for VELUX accessories – in accordance with warranty documents).
• Warranty terms are available in product cards or warranty documents.
• Using warranty rights does not exclude rights due to non-conformity of goods with the contract.

Personal Data and Cookies

• Personal data processing rules and cookie use are described in the Privacy Policy and Cookie Policy accessible on the website.

Changes to the Terms and Conditions

• The Terms may be updated for important reasons (legal changes, functional updates).
• Changes are announced on the Store website.
• Previously concluded contracts apply the Terms valid at their conclusion.

Governing Law, Consumer Protection, and Disputes

• Contracts are governed by Polish law, subject to that this choice does not deprive the Consumer of protection granted by mandatory laws of their habitual residence country.
• The Consumer may use out-of-court dispute resolution methods, including the European ODR platform:
  ec.europa.eu/consumers/odr

Return and Correspondence Address